Meet the Director
Glenn Ingarfield, Davies Turner Air Cargo (DTAC) General Manager Sales has been Director of ASM since May 2018
How did you start your career in logistics?
My father started his own freight company in 1973, having previously worked in the warehouse at BOAC in the 1960’s and later as a shipping clerk for a geophysical survey company with an office in Building 520 at Heathrow.
In 1973 I was ten years old and have vivid memories of my mother typing AWBs and invoices at the dining room table and school holidays riding shotgun in a van that doubled as the family transport.
Upon leaving school at sixteen, I couldn’t get out fast enough, I started an engineering apprenticeship at Metal Box Ltd. in Crawley. Following a spate of redundancies in the manufacturing sector in the early 1980’s, I started driving for the family business and learning import entries between deliveries and collections. As the years and decades passed, although air freight was the main activity, I gained knowledge of all modes of transport and always had an interest in HMRC procedures. Eventually becoming General Manager of a small multimodal team and warehouse operation.
Then in 1999, I decided on a complete change of lifestyle and moved to the rural outskirts of Swansea to live a quiet life. As a stop gap, I responded to an advert for a Branch Supervisor for Davies Turner Air Cargo in Bridgend. I have been with Davies Turner since then. So much for the radical change in lifestyle. Must be in the blood.
What has been a career highlight?
Not a very sexy answer, but for better or worse; I can’t single out a specific event. Every day brings new opportunities to learn, adapt and improve. I appreciate being an attendee at ASM board meetings, BIFA Air Policy and BIFA regional meetings amongst others. These bring me into contact with a very knowledgeable band of industry and regulatory colleagues. I am often thankful for the pool of expertise and mutual support, especially with industry changes such as the UCC and CDS on the horizon.
How has the industry changed over the years?
In a word, computers. Having been amidst the transition from solely telephones and typewriters, to telex and fax, to a single PC with no connection to the outside world. Then the world of email and connectivity was upon us and the rest, as they say, is history.
The other big change for me, is the demands security has forced on the airfreight industry in particular. I wouldn’t be surprised if a survey revealed the efficiencies gained from sophisticated computer systems have been more than outweighed by the demands Aviation Security puts on Airlines, transit sheds and Regulated Agents.
What is the biggest challenge for the industry right now?
That Is a tough question. I feel we are yet to see the full effect of environmental pressures and an increase in the more parochial, protectionist global attitude, spearheaded by the USA.
The traditional freight forwarder will also be vulnerable to the rise of eCommerce giants, moving out of their core business, who maximise electronic communication throughout the supply chain in a way the rest of the industry seems to find difficult to co-ordinate across all the various stakeholders.
What is the biggest opportunity?
Keeping pace with continual development of sophisticated, user friendly software and handling solutions in the vein of the eCommerce boom, provides opportunities for those that can find their niche within the cogs.
While global retailers have huge budgets and ambition within logistics, there are always opportunities for those with true expertise and a personal touch.
What is your prediction for the future of logistics?
Environmental pressures, whether social or financial, are likely to squeeze the Just In Time concept back to holding stocks locally. There will be continued evolution in technology both behind the scenes and “feel” to users, but it would not surprise me if the core functions are still familiar in ten or twenty years’ time. At the end of the day, my mother typing a carbonated AWB on the dining room table is still the same function as what we all do now, just more bells and whistles.
Any advice for the next generation of logistics professionals?
Ask questions, listen, be open to ideas and dare to imagine and don’t be scared to try something different.