As the COVID-19 pandemic continues to affect every aspect of life, ASM are working in line with the Government’s guidance while continuing to provide you with unrivalled business and technical support around the clock.
The majority of the ASM team have been working remotely since 16th March, with no interruption to the service we provide.
Therefore, as we further implement social distancing to protect our workforce, we will no longer have office-based personnel answering telephone calls with immediate effect.
This means that all contact with ASM (except for out of hours support) will be by email until further notice.
Office hours support
For technical support during normal office hours:
- Monday to Friday between 8am and 7pm
- At weekends between 9am and 5pm
please email your query to firstname.lastname@example.org
You can help us further by including as much detail as possible on the nature of your query in the email.
This helps our ticketing system identify the best engineer for the quickest response, enabling us to redeploy resource from around the company to work specifically on getting your system up and running.
Out of hours support is unchanged
For urgent technical support outside of these times, call the ASM pager service and leave your name, company name and contact number along with a brief outline of your issue with the operator. Omitting any of the requested information could lead to your request for assistance being delayed.
Once you have lodged your call a technician will call you back as soon as possible.
The pager service number to call is 07623 984413.
Alternatively, if your issue is a non-urgent matter, please email the helpdesk via email@example.com and we will respond during normal business hours.
If you wish to speak to someone but do not require technical support, please email firstname.lastname@example.org or email@example.com.
We hope that these measures will allow us to keep our team healthy and able to continue to provide the business-critical support that you need during this challenging time.